Effective Date: July 15, 2025

PRIVACY POLICY

Our Commitment to Your Information

At Beneath the Bloom, we understand that privacy is essential to creating safe space for transformation. This policy outlines how we collect, use, and protect your personal information with the same care we bring to all aspects of our work.

Information We Collect

Personal Information You Provide:

· Name, email address, phone number

· Billing and shipping addresses

· Payment information (processed securely through Stripe)

· Communication preferences

· Session notes and coaching conversations (with explicit consent)

· Assessment responses and journal reflections when shared

Information Collected Automatically:

· Website usage data (pages visited, time spent)

· Device information (browser type, operating system)

· IP address and general location data

· Cookies for site functionality and user experience

How We Use Your Information

To Provide Services:

· Process orders and deliver products

· Schedule and conduct coaching sessions

· Facilitate Sister Circles and community connections

· Send important updates about your purchases or sessions

To Improve Experience:

· Customize content and recommendations

· Analyze website usage to improve functionality

· Send relevant educational content and BTB updates (with consent)

To Protect Rights:

· Prevent fraud and ensure payment security

· Comply with legal obligations

· Maintain the safety and integrity of our community

Information Sharing

We Never Sell Your Information. Your data is not a commodity.

Limited Sharing Occurs Only For:

· Payment Processing: Stripe processes payments securely

· Email Communications: Klaviyo manages our email list (with strict privacy standards)

· Legal Requirements: Only when required by law or to protect rights and safety

· Service Providers: Carefully vetted partners who assist with website hosting, customer support (all bound by confidentiality agreements)

Sister Circles & Coaching Confidentiality

Professional Confidentiality: The Bloomkeeper maintains strict confidentiality for all 1:1 sessions Group Agreements: Sister Circle participants agree to confidentiality for all shared experiences No Recording: Sessions are never recorded without explicit consent Therapeutic Boundaries: We are not therapists; serious mental health concerns are referred to appropriate professionals

Data Security

Technical Safeguards:

· SSL encryption for all data transmission

· Secure payment processing through PCI-compliant providers

· Regular security audits and updates

· Limited access to personal information on need-to-know basis

Physical Safeguards:

· Secure storage of any physical records

· Locked filing systems for sensitive materials

· Controlled access to business premises

Your Rights & Choices

Access & Updates: Request information about data we have or update your details

Email Preferences: Unsubscribe from marketing emails anytime (transactional emails for purchases may still be sent)

Data Deletion: Request deletion of your personal information (some transaction records may be retained for legal compliance)

Data Portability: Request a copy of your data in portable format

Cookies & Website Analytics

We use essential cookies for website functionality and optional cookies for analytics and user experience improvement. You can adjust cookie preferences in your browser settings.

Essential Cookies: Required for basic site functionality

Analytics Cookies: Help us understand how visitors use our site

Marketing Cookies: Used only with your consent for personalized content

Children's Privacy

BTB services are designed for adults 18 and older. We do not knowingly collect information from children under 18.

International Users & Privacy Rights

For International Customers: BTB welcomes customers worldwide. Depending on your location, you may have additional privacy rights under local data protection laws:

European Union (EU) & United Kingdom Residents: Under GDPR/UK GDPR, you have rights including:

· Right to Access: Request information about data we have collected about you

· Right to Rectification: Request correction of inaccurate personal data

· Right to Erasure: Request deletion of your personal data under certain circumstances

· Right to Data Portability: Request a copy of your data in portable format

· Right to Object: Object to processing of your personal data

· Right to Restriction: Request limitation of processing under certain circumstances

Canadian Residents: Under PIPEDA, you have rights to access, correct, and request information about how your personal data is used.

Brazilian Residents: Under LGPD, you have similar rights to EU residents, including access, correction, deletion, and data portability rights.

Australian Residents: Under the Privacy Act, you have rights to access and correct your personal information.

Legal Basis for Processing: We process international customers' data based on:

· Contract Performance: To fulfill your orders and provide services

· Legitimate Interest: To improve our services and communicate with you

· Consent: For marketing communications (which you can withdraw anytime)

Data Transfers: When you purchase from BTB, your information may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable laws.

International Privacy Inquiries: For privacy-related questions specific to your jurisdiction, contact: thebloomkeeper@beneath-bloom.com

Policy Updates

We may update this privacy policy as our business evolves. Material changes will be communicated via email and posted on our website. Continued use of our services c

Our Philosophy on Intentional Exchange

Due to the deeply personal and transformative nature of our offerings, all BTB products and services are final sale unless damaged or defective. Each offering is carefully curated to support your journey - we want to ensure you're ready to fully commit to your transformation.

Final Sale Policy

All BTB offerings are final sale due to their transformative and personal nature, except in cases of:

· Damaged items received during shipping

· Defective products that don't function as described

· Incorrect items sent in error

Exceptions for Damaged/Defective Items

Damaged or Defective Products: We will provide full replacement or refund within 14 days of delivery if items arrive damaged or defective.

Replacement Process:

1. Contact thebloomkeeper@beneath-bloom.com within 14 days of delivery

2. Include order number and photos of damaged/defective items

3. We'll provide return authorization and replacement/refund options

4. Return shipping covered by BTB for damaged/defective items

Sister Circles & Coaching Sessions

Sister Circles: Refunds available only before the first session begins. Once the circle convenes, no refunds due to the intimate group dynamic and limited space availability.

1:1 Bloomkeeper Sessions:

· Rescheduling: 48-hour notice required for rescheduling without penalty

· Cancellation: Full refund available before first session only

· Session Validity: All sessions must be used within 6 months of purchase

· Emergency Situations: Handled case-by-case with compassion and flexibility

Nirvana by BTB Spiritual Tools

Trees of Life: Due to their handcrafted nature and energetic preparation, these pieces are final sale. We guarantee quality craftsmanship and will replace any items damaged during shipping.

Return Process (Damaged/Defective Items Only)

1. Contact Us: Email Thebloomkeeper@beneath-bloom.com within 14 days of delivery

2. Include: Order number, description of damage/defect, and photos

3. Authorization: We'll provide return authorization and instructions

4. Shipping: BTB covers return shipping for damaged/defective items

5. Processing: Replacements/refunds processed within 5-7 business days of receiving returned item

Items Not Eligible for Return

· All products in working condition (final sale policy)

· Digital products once accessed

· Personalized or customized items (unless defective)

· International orders (except for damaged/defective items)

Quality Guarantee

We stand behind the quality of every BTB offering. If you receive a damaged or defective item, we will replace it at no cost or provide a full refund.